Terms of Service

Last Modified: December 7, 2025

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Pluro Inc. ("Pluro," "we," "us," or "our") governing your access to and use of the Pluro website, browser extensions, desktop applications, APIs, and related services (collectively, the "Service").

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms. If you do not agree to these Terms, you must strictly prohibited from using the Service.

2. Definitions

  • "Memory Graph" refers to the structured data representation of User interactions, context, and information stored within the Pluro infrastructure.
  • "User Content" means any text, data, chat logs, files, or other information uploaded, synced, or processed by the User through the Service.
  • "Third-Party AI Providers" refers to external Artificial Intelligence platforms (e.g., OpenAI, Anthropic, Google) that the Service interacts with.
  • "Embeddings" refers to the vector representations of User Content generated for the purpose of semantic search and retrieval.

3. Access and User Accounts

3.1 Eligibility. You must be at least 18 years of age to use the Service. By agreeing to these Terms, you represent and warrant that you are of legal age to form a binding contract.

3.2 Registration. To access the core features of Pluro, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

3.3 Security. You are responsible for safeguarding your account credentials. You agree not to disclose your password to any third party and to take sole responsibility for any activities or actions under your account, whether or not you have authorized such activities. You must immediately notify Pluro of any unauthorized use of your account.

4. The Pluro Service

4.1 Functionality. Pluro provides a unified memory layer that aggregates context from various sources to enhance interactions with Artificial Intelligence models. We grant you a limited, non-exclusive, non-transferable, and revocable license to use the Service for your personal or internal business purposes.

4.2 Third-Party Integrations. The Service operates by overlaying or integrating with Third-Party AI Providers. You acknowledge that Pluro has no control over, and assumes no responsibility for, the availability, performance, or content of these Third-Party AI Providers. Your use of such third-party services is governed by their respective terms of service and privacy policies.

4.3 Modifications. We reserve the right to modify, suspend, or discontinue, temporarily or permanently, the Service or any part thereof with or without notice. You agree that Pluro will not be liable to you or to any third party for any modification, suspension, or discontinuance of the Service.

5. User Content and Data Rights

5.1 Ownership. You retain full ownership of all User Content you submit to the Service. Pluro does not claim ownership rights over your personal data, chat history, or Memory Graph.

5.2 License to Pluro. By using the Service, you grant Pluro a worldwide, royalty-free, sublicensable, and transferable license to host, store, cache, use, display, reproduce, modify, and adapt your User Content solely for the purpose of operating, developing, providing, and improving the Service. This includes the generation of vector embeddings and semantic indices necessary for the "Second Brain" functionality.

5.3 Data Privacy. Our collection and use of personal information in connection with the Service is described in our Privacy Policy. We utilize industry-standard encryption protocols to protect your data at rest and in transit.

6. AI-Specific Disclaimers

6.1 Accuracy. You acknowledge that Artificial Intelligence and Large Language Models (LLMs) are probabilistic systems that may produce inaccurate, misleading, or offensive outputs ("Hallucinations"). Pluro does not guarantee the accuracy, truthfulness, or reliability of any information retrieved or generated by the Service.

6.2 No Professional Advice. The Service is not intended to provide medical, legal, financial, or other professional advice. You should not rely on the Service as a substitute for professional consultation.

6.3 High-Risk Use. You agree not to use the Service in hazardous environments requiring fail-safe performance, such as in the operation of nuclear facilities, aircraft navigation, or emergency communications systems.

7. Subscription and Billing

7.1 Fees. Certain aspects of the Service may be provided for a fee. You agree to pay all fees in accordance with the pricing and payment terms presented to you for that service.

7.2 Billing Cycle. Subscription fees are billed in advance on a recurring basis (monthly or annually). Your subscription will automatically renew unless canceled at least 24 hours before the end of the current billing period.

7.3 Refunds. Except as required by law, paid subscription fees are non-refundable.

8. Prohibited Uses

You agree not to do any of the following:

  • Use the Service for any illegal purpose or in violation of any local, state, national, or international law.
  • Attempt to "jailbreak," "prompt inject," or otherwise manipulate the AI models to generate content that violates safety guidelines.
  • Reverse engineer, decompile, disassemble, or attempt to discover the source code or underlying algorithms of the Service.
  • Interfere with or damage the operation of the Service, including through the use of viruses, bots, or flood attacks.
  • Scrape, harvest, or extract data from the Service without our express written consent.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL PLURO, ITS AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THIS SERVICE. UNDER NO CIRCUMSTANCES WILL PLURO BE RESPONSIBLE FOR ANY DAMAGE, LOSS, OR INJURY RESULTING FROM HACKING, TAMPERING, OR OTHER UNAUTHORIZED ACCESS OR USE OF THE SERVICE OR YOUR ACCOUNT OR THE INFORMATION CONTAINED THEREIN.

10. Indemnification

You agree to defend, indemnify, and hold harmless Pluro Inc., its licensees, and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password; b) a breach of these Terms, or c) Content posted on the Service.

11. Dispute Resolution, Arbitration, and Class Action Waiver

11.1 Mandatory Arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration in Delaware before one arbitrator. The arbitration shall be administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures.

11.2 Class Action Waiver. YOU AND PLURO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Pluro agree otherwise, the arbitrator may not consolidate more than one person's claims with your claims, and may not otherwise preside over any form of a representative or class proceeding.

12. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms. If you wish to terminate your account, you may simply discontinue using the Service.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in Delaware, and the parties hereby irrevocably consent to the personal jurisdiction and venue therein.

14. Contact Information

If you have any questions about these Terms, please contact us at:

Pluro Inc.

Legal Department

support@pluro.cloud